Frequently Asked Questions
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Will I be in a room with people I don’t know?
All slots up to the game max are available per one-hour block. You are welcome to purchase all of the game slots and reserve the room for just you and your friends, but otherwise, it is possible that you will be playing with other people. These games have been known to bring people together.
Is there an age limit?
In all of attractions, participants under the age of 18, must be accompanied by a parent or guardian who will be asked to sign the safety waiver for the underage participant. For groups of children under the age of 13, we suggest a parent stay on the premises during the duration of the game. Due to the challenging nature of the games we do not allow children in the games under the age of 7 regardless if they are participating or not. Sorry but we do not allow babies to be carried in the games.
Will I actually be locked inside of a room?
The exit door is locked metaphorically. That means that we do not truly lock the door. We strongly discourage players from opening the door while the game is in session.
Are the escape rooms scary?
All of our themes are different. Like genres of movies, some of our games center around action and intrigue while others feature mystery and suspense. Our Horror genre games are labeled as such with appropriate descriptions of what will be included in the experience. Our games feature various special effects including sudden lighting and sound changes. Some of these effects can startle players. Unlike haunted houses, we do not employ actors jumping out and scaring guests.
How long before my scheduled time do I need to arrive?
We ask that you please arrive at least 15 minutes prior to your scheduled booking time in order to fill out paperwork and listen to our tips and safety briefing.
How long do I have to complete the game?
You have exactly 60 minutes to find your way out before the game comes to an end.
What do I get if my team completes the game and escapes?
Teams who are able to escape from the escape room within 60 minutes will soon be able to earn a special place on our leaderboard and will get a discount on merchandise.
If I’m late, can I still play?
If you arrive after we have started the game (the time on your booking confirmation), we most likely will not be able to allow you inside. In most cases, this would disrupt the game for the participating players and make scheduling very difficult. No refunds will be offered for late arrivals or no-shows.